Rays Treats Support If you need help with an order, have questions about a product, or need assistance with shipping or returns, our support team is here to help.
Customer Support Email raymond@raystreats.shop This is the fastest way to reach us. We respond to all messages in the order they are received.
Order Issues If you are experiencing an issue with your order, please include:
- Your order number
- The email used at checkout
- A description of the issue
- Photos (if the product is defective or damaged)
Defective Product Support If your item arrives defective, contact us first. We will review your message and provide a free return code so you can send the item back at no cost. Once the item is received and inspected, we will ship a replacement or issue a full refund.
Shipping Support We track all orders until they are marked Delivered by the carrier. If your tracking shows “Delivered” but you cannot locate your package, please check:
- Your mailbox
- Your porch or entryway
- With household members
- With neighbors
- With your local post office
Once a package is marked Delivered, customers are responsible for locating the item.
General Questions For questions about shipping times, returns, or store policies, please visit:
- Shipping Policy
- Refund & Returns Policy
- Terms & Conditions
- Privacy Policy