Refund and Returns Policy At Rays Treats, we stand behind the quality of every product we ship. If you receive an item that is defective or damaged, we will make it right.

Defective Items Only Returns are accepted only for defective products. We do not offer exchanges or returns for size, color, or preference.

How to Start a Return To begin a return for a defective item, contact us at: raymond@raystreats.shop

Please include:

• Your order number
• A description of the defect
• A photo of the issue (if possible)

Once your return request is approved, you will receive a free return code to use at a participating shipping office.

Free Return Shipping Approved defective returns qualify for free return shipping. You will not be charged for sending the item back to us.

Inspection and Resolution After we receive your returned item at: Rays Treats 429 E Dupont Rd #1206 Fort Wayne, IN 46825

We will inspect the product to confirm the defect.

If the item is verified as defective, you may choose one of the following resolutions:

• A replacement item shipped at no cost, or
• A full refund of the product price

Refunds are issued to the original payment method.

Non‑Returnable Items

• Items without a defect
• Items damaged by misuse
• Items returned without prior approval
• Items returned without the provided return code

Questions If you have any questions about this policy, contact us at: raymond@raystreats.shop